Customer Case

Trust customer to win big orders for Alpenliebe candy tin boxes

Trust is very important to start a good cooperation with customers. It is because of trust that we won the candy tin box order of the world famous brand Alpenliebe.


One Saturday afternoon, Mandy, the salers of Nice-Can, was preparing to pack up and get off work when he received an inquiry email of candy tin box. Mandy put down the packed package and carefully checked the contents of the customer's email, and learned that it was the Alpenliebe candy partner who was preparing to purchase candy tin boxes. Mandy immediately attached great importance to it and immediately replied to the customer according to the customer's requirements. The customer was also very satisfied, and immediately gave his mobile phone number and had a detailed communication. Opening cooperation is not smooth,the design required by the customer needs to be molded.But we know that the customer is a very powerful enterprise, so we choose to trust the customer and take the risk of losing money to share part of the cost of mold.


As soon as one problem was solved, the second came. The delivery time of the sample of the candy tin box required by the customer is very tight. In addition, the customer needs to issue an invoice, which must be transfered to the company's account. But on Saturday, the bank is resting. According to the company's regulations, we can arrange the work of proofing only after 100% of the sample fee has arrived. However, in order to deliver the sample to the customer on time, we once again choose to trust the customer and pay the proofing fee We have made proofing arrangements for them before they arrive at the account, and finally let the customers receive the samples in advance. Our customers are also very satisfied with our service and product quality. In the later stage, we did place a large order for Alpenliebe candy tin boxes.


Trust is the basis of cooperation. If we have different opinions with our customers, there will be no long-term good cooperation. It is Nice-Can who thinks from the customer's point of view, who is in urgent need of our customers and trusts our customers, which makes us win many big orders.


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